UK Nationwide Ltd seeks to be a good corporate citizen in everything that it does. We have therefore brought together our existing operating principles into one framework policy under the heading of Corporate Social Responsibility (CSR).
The principles encompassed in this policy cover all areas of the Group’s operations and have been developed and are continually reviewed.
The UK Nationwide Ltd Managing Director supports the principles set out in these codes and standards. The aim of this policy is to translate that support into a set of guidelines and standards that establish a consistent approach across UK Nationwide Ltd and provide practical guidance for managers and employees.
We are committed to the ongoing monitoring and regular review of compliance with this policy by the Directors.
Each local manager is responsible for ensuring that the principles contained in this policy are effectively communicated, understood, and followed by all employees within their area of responsibility.
Employees who reasonably suspect a breach of this policy are encouraged to report concerns to their immediate manager or senior management.
We recognise that employees may be hesitant to report concerns due to fear of retaliation. Any employee who engages in or threatens retaliation, retribution, or harassment against an individual reporting a concern in good faith will be subject to disciplinary action.
UK Nationwide Ltd will not penalise management for business losses incurred as a result of adherence to this policy. This policy is founded on the Group’s Code of Business Ethics and also encompasses Health and Safety, Security, Employment, Customer and Community, and Environmental responsibilities.
This Code of Business Ethics sets out the standards expected of employees in all internal and external interactions with colleagues, customers, and third parties.
Basic standards of conduct include:
• Conducting business with honesty, integrity, and transparency while respecting human rights and the interests of employees, customers, and third parties.
• Respecting the legitimate interests of third parties engaged in the course of business.
• Upholding high standards of integrity by making only those commitments that can reasonably be fulfilled.
We are committed to:
• Creating a respectful workplace free from bullying and harassment, where employees take ownership of the company’s performance and reputation.
• Respecting individual rights, customs, traditions, and freedom of association, including the right to join or not join a trade union.
• Recruiting, employing, and promoting employees based on objective criteria, qualifications, and abilities in line with the Equal Opportunities Policy.
• Maintaining effective communication through information and consultation procedures.
• Providing training and supporting employees in achieving their potential.
• Protecting employee privacy and confidentiality.
• Rewarding employees fairly for their contribution to business success.
• Providing confidential mechanisms for raising concerns without fear of victimisation.
• Protecting employees from third-party abuse that may threaten safety or wellbeing.
Our objective is to build strong relationships with clients, suppliers, and associates based on trust, understanding, and respect.
We expect all parties to adhere to business principles consistent with our own and operate in accordance with fair competition laws and regulations.
Business records must accurately reflect transactions and activities.
UK Nationwide Ltd is committed to complying with all applicable laws and regulations and seeks legal advice where required.
Business risks, including social and environmental risks, are regularly reviewed.
UK Nationwide Ltd will not facilitate, tolerate, or condone money laundering in any form.
Employees are expected to adhere to this Code of Business Ethics at all times.
Company assets must be protected and not misused for personal gain.
Email, internet, IT systems, and telephones must be used appropriately for business purposes.
Employees and any individuals or businesses acting on behalf of UK Nationwide Ltd must not accept or offer bribes, facilitation payments, or improper payments under any circumstances.
This applies to dealings with government officials, private entities, and individuals worldwide, whether directly or through third parties.
Offering or accepting gifts or entertainment that may influence or appear to influence business decisions is strictly prohibited.
Employees must not provide, seek, receive, or offer inducements or improper advantages.
Any gift or hospitality valued at £50 or more must be reported to Hotel Management and UK Nationwide Ltd management.
Employees must avoid personal relationships or financial interests that conflict with company responsibilities.
Company positions or property must not be used for personal gain.
Actual or potential conflicts of interest must be disclosed to line management.
Employees with access to price-sensitive information must not trade without prior clearance.
Unauthorised disclosure of confidential or price-sensitive information is prohibited.
Information obtained during employment must not be used for personal gain and must be kept confidential.
UK Nationwide Ltd is committed to maintaining a safe and healthy working environment for employees, customers, and the community.
Health and safety responsibilities are defined within the Injury Prevention and Security policies.
Effective emergency response procedures are maintained to manage unforeseen events.
UK Nationwide Ltd is committed to delivering safe, high-quality, reliable, and value-for-money services.
Employees must act honestly and respectfully when dealing with customers and the public.
Employees are reminded that they hold positions of trust and must uphold the highest standards of conduct.
Strong relationships with suppliers are central to the success of the business.
UK Nationwide Ltd seeks to source goods and services that respect human rights, safety, and environmental standards.
Clients and suppliers are expected to adhere to ethical, safety, environmental, and legal standards consistent with our own.
We aim to develop long-term partnerships that enhance quality, sustainability, and environmental performance.
Injury Prevention is fundamental to UK Nationwide Ltd’s approach to health and safety.
We believe all injuries are preventable and strive to achieve zero injuries.
Health and safety is a shared responsibility, and compliance is a condition of employment.
Managing Directors and Operations Managers are responsible for ensuring Injury Prevention processes are resourced, staff are trained, legal compliance is achieved, and continuous improvement objectives are set.
UK Nationwide Ltd is committed to equality of opportunity in employment and service provision.
Discrimination, bullying, and harassment are not tolerated under any circumstances.
All employees are responsible for supporting and applying this policy.
The Managing Director is responsible for creating a diverse, inclusive, and safe working environment.
Recruitment practices are fair, inclusive, and based solely on merit and capability.
Employees receive training and guidance to support inclusive practices and effective policy implementation.
Employees may raise concerns through grievance procedures. Customers may use company complaints procedures. All processes are accessible and inclusive.
UK Nationwide Ltd respects human rights and fair labour practices.
Forced labour, child labour, and abuse are not tolerated.
Employees are entitled to fair wages, reasonable working hours, freedom of association, and access to grievance procedures.
UK Nationwide Ltd complies with all applicable data protection laws in each country of operation.
Customer service excellence is a core value of UK Nationwide Ltd.
We commit to fair business practices, transparent advertising, data protection, and effective complaint resolution.
“The staff provided consistently meet our site standards for presentation, conduct, and guest interaction. Communication has been clear, and any issues are addressed quickly and professionally.”
“UK Nationwide has been reliable and responsive, particularly during busy periods and short-notice cover. Their teams understand hotel standards and integrate smoothly with our day-to-day operations.”
“We’ve worked with UK Nationwide across multiple service areas, and the support has been dependable, well managed, and easy to work with. They take a practical, hands-on approach.”
We have had the privilege of working with
some great people and companies over the years.
We’re always looking for reliable professionals to join our London-based teams.
