Hotel porters are an essential part of the hospitality industry, often working behind the scenes to make guests' stays as comfortable and stress-free as possible. They are the first and last point of contact for many guests, and their actions have a significant impact on guests' overall experience of a hotel. Despite this, hotel porters are often overlooked and undervalued, and their hard work and dedication often go unrecognised.

One of the primary responsibilities of porters is maintaining the cleanliness of common areas. Porters are also responsible for maintaining the organisation of these areas, such as ensuring that furniture is arranged properly and that corridors are clear of any hazards.

We provide different types of porters in all departments of the hotel on a short-term or long-term basis, including:

Luggage porter

A luggage porter is a person who is responsible for carrying and handling luggage for guests at a hotel too and from their rooms. They may also help with storing luggage for guests who arrive before check-in time or after check-out time. The main goal of a luggage porter is to provide a convenient and efficient service to guests, making their stay more enjoyable.

This requires them to:

• Have good customer service: Hotel porters must have excellent customer service skills, as they are often the first point of contact for guests. They must be able to communicate effectively, be friendly, and have a positive attitude.

• Provide information and directions: Hotel porters are knowledgeable about the hotel and its surrounding area and are available to answer guests' questions and provide directions and recommendations.

• Assisting guests with their luggage: Hotel porters greet guests upon arrival, take their luggage from their vehicles, and transport it to their rooms. They also help guests with their luggage when they are checking out.

• Maintaining the hotel's appearance: Hotel porters are responsible for maintaining the appearance of the hotel's lobby, public areas, and guest rooms, including restocking supplies and cleaning up spills.

• Ensure that letters, deliveries, or parcels are delivered to guests or staff members throughout the day.

• Ensure that long-term and short-term luggage for guests and clients arriving or departing is handled and stored effectively.

Linen porter:

A linen porter in a hotel plays a crucial role in ensuring that the hotel's linens and towels are clean, properly stored, and readily available for guests, which contributes to a positive guest experience.

The duties of a linen porter include:

• collecting and delivering dirty linens and towels from guest rooms and public areas to the hotel's laundry facility.

• checking the cleanliness and quality of linens and towels before distributing them to guest rooms and public areas.

• Operating laundry equipment such as washing machines, dryers, and ironing machines.

• keeping track of inventory and reordering linens and towels as needed.

• Assisting with other tasks as needed, such as folding and storing linens and towels, and maintaining a clean and organised linen room.

• Loading and unloading linens and towels from delivery trucks.

• Coordinating with the housekeeping department to ensure all rooms are fully stocked with linens and towels.

The linen porters must be physically fit, as the job may require heavy lifting and carrying of linens, and they also have to be organised and detail-oriented to ensure that linens and towels are properly counted and stored.

Kitchen porter
A kitchen porter is a crucial member of the kitchen staff in a hotel or restaurant.

Their work helps to maintain the high standards of hygiene and cleanliness that guests expect from a hotel kitchen, which ultimately contributes to a positive guest experience.

A kitchen porter must be physically fit and be able to work in a fast-paced environment, as the job may require heavy lifting and carrying of dishes and equipment. He or she must also be organised and detail-oriented to ensure that dishes and kitchen supplies are properly cleaned and stored.

They also need to be able to work well in a team, as they may be required to work with other hotel staff members, including chefs, cooks, and kitchen assistants.

The duties of a kitchen porter include:

• Washing and cleaning dishes, pots, pans, and utensils used in the hotel's kitchen and restaurant.

• Operating and maintaining kitchen equipment, such as dishwashers, garbage disposals, and other cleaning equipment.

• Maintaining a clean and organised dishwashing area, including sweeping and mopping the floor.

• Assisting with food preparation as needed, such as chopping vegetables, and preparing basic ingredients.

• Restocking supplies such as plates, glasses, and utensils.

• Disposing of trash and recycling materials.

• Assisting with other tasks as needed, such as cleaning kitchen equipment and appliances.

• Helping to maintain the safety and sanitation standards of the kitchen and dining area.

We believe that every client, regardless of their budget, deserves a high-quality service that guarantees peace of mind.

If you are looking for a one-off, short-term, or long-term solution, you can count on us to provide you with the best possible service.

Please call us on 0208 057 0467, contact us via the form, or email us at info@uknationwide.co.uk to discuss your requirements.